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Innovation in the Season of Gratitude

The opening article in the latest Patient Experience Journal reminded me of how an East Coast hospital boosted its HCAHPS scores by 10% Overnight. The article, “Reframing Innovation and Technology for Healthcare: A Commitment to the Human Experience” by Jason Wolf,...

We Reimagined Our Name

We went back to the drawing board to evaluate everything – the way we serve, the way we operate, the way we deliver. Then, we reimagined the way – why we exist, why we serve. We changed our name to better reflect our purposes. Names are powerful. They can leave an...